Aetherborne Creations Privacy Policy
Last updated: 7th October 2026
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect information submitted through our forms and website.
1. Our commitment
We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), where applicable. We also aim to meet generally accepted international privacy standards where they apply to information collected from people outside Australia.
2. Information we collect
When you submit a form, we may collect the information you choose to provide, such as your name, email address, telephone number and the details of your enquiry. We only collect information that is reasonably necessary to begin and continue a conversation with you.
3. How we use your information
We use the information you provide to respond to your enquiry, communicate with you, understand your needs and provide relevant assistance or information. We do not use your information for unrelated purposes without your consent, unless required or authorised by law.
4. Confidentiality and disclosure
We treat information submitted through our forms as confidential. We do not sell, rent or trade your personal information. We may disclose personal information to service providers or suppliers where reasonably necessary to operate, secure or support our website and communications, where you ask us to, or where required or authorised by law.
5. Cookies, analytics and website services
We do not use analytics tools, advertising cookies or payment providers to collect information through our forms. We may use hosting, security and other service providers or suppliers where reasonably necessary to operate and protect the website.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored using secure website and email systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Retention
We retain personal information only for as long as reasonably necessary to manage your enquiry, maintain appropriate records, comply with legal obligations and resolve disputes. When information is no longer required, we take reasonable steps to securely delete or de-identify it.
8. Overseas handling
Some service providers or suppliers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information remains appropriately protected and handled in accordance with applicable privacy obligations.
9. Access and correction
You may ask us for access to the personal information we hold about you or request that inaccurate or incomplete information be corrected. We will respond to reasonable requests within the time required by applicable law. We may need to verify your identity before responding.
10. Privacy concerns and complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us using the details available on this website or by replying to our correspondence. We will review your concern and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator in your jurisdiction.
11. Children
Our website and forms are not intended to knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on this page with a revised “Last updated” date.
13. Contact
For privacy enquiries, please use the contact form on this website and indicate that your enquiry relates to privacy.